Shipping

Shipping Policies

Shipments to the Contiguous 48 US States

Orders $49.95 and over qualify for our fast free shipping offer. 

Please see  below for our International Orders policies for shipping outside the US

We understand that when you make an order, you want your item(s) as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast.  We own and operate our distribution center in Vanvouver, Washington. 

Items will have availability status shown once a size/color is selected on the product page; this availability status will also be shown on the shopping cart page and in your order confirmation email. Most products will be marked "In Stock".  These products will ship same or next business day. Our cutoff for same day shipping is 15:00 PDT/PST.   The earlier in the day the order is placed, the better the chance it will ship that day.  

 In some cases items showing in stock could be on back order and will you will be notified as such with a ETA for delivery to you. If and item is on back order you will be given the opportunity to wait for it to come back into stock and ship or a full refund.  We utilize our best judgment in an attempt to get the products to you as quickly as possible.

A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping.  For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

Most orders will be shipped USPS, however we do utilize UPS and DHL Express.

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.

FAST FREE DOMESTIC SHIPPING

  • Delivery typically in one to five business days.

THREE DAY

  • Delivery by the end of the third business day after an order has shipped. For example, if an order is placed Tuesday night and is processed/shipped on Wednesday, it would arrive on Monday of the following week.  

SECOND DAY

  • Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed Monday night and ships out on Tuesday, it will arrive on Thursday. 

NEXT DAY

  • Delivery the next business day after an order has shipped. An order that ships out on Thursday with Next-Day delivery would be delivered on Friday. An order shipping out on Friday with Next Day delivery would arrive on Monday.

Alaska / Hawaii / U.S. Territories

Orders shipping to Alaska, Hawaii and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands will ship via the United States Postal Service. In some instances, packages may also ship via UPS Ground.  Please allow an additional 1-5 business days to process your order. If your order is urgent, feel free to contact us and we can do our absolute best accommodate.

Delivery Policy

Typically packages will be left at your door or mailbox and do not require a signature.

International Shipping Policy

International Shipping Terms & Conditions

  • Prices are shown in your local currency based on your IP Address. 
  • Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
  • International Orders for forks may require 1-3 business days or more of additional processing time prior to shipment. Most items leave the next business day.
  • When "Flat Rate International" method is selected, orders will be shipped by a carrier of our choice (USPS or UPS). Typical transit time will be 7-21 business days
  • DHL Express is gauranteed 2-3 day delivery to all International locations. 

 

Returns / Exchanges

  • Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to SR SUNTOUR North America upon delivery will be rejected.