In this section you will find all information on SR Suntour products: Suspension forks, Rear shocks, Chainwheels, Seatposts and parts. How to setup, use and service your SR Suntour bike products. Find your model by serial number, year, product and model name. If you don't find needed information, please get in touch with our Costumer by clicking the Service request in the menu. We will be glad to help you.
Please have your local bicycle retailer perform a quick diagnostic check on your fork.
SR SUNTOUR recommends our factory Conpanna grease or a Teflon-based lubricant after every 25 hours of use.
All SR SUNTOUR forks are lubricated from our factory using proprietary grease. This grease can break down over time and have an oil-like appearance. It should be wiped away from the stanchion tubes with a clean, dry rag. Over the course of time, new grease should be applied at 50 hours of use or sooner.
This is normal and the air is actually coming from the pump, not the shock or fork. When re-attaching the pump, it can take 10-15 psi to pressurize the pump causing the gauge to display a lower pressure than what was in the air spring.
Sag is the initial amount of fork travel when you are resting on the bicycle with riding gear. This adjustment allows for optimal performance and travel of your fork or shock.
Generally speaking, forks that have less than 120mm of travel should strive for a 15–20% sag adjustment. Suspension forks with more than 120mm of travel should be set at 25–30% sag.
HESC means "Human Electro Synergy Components".
The batteries need four to five hours to fully recharge. This process may vary according temperature and air moisture.
Preferable storage condition is 40~50% charge level at 15~25℃. If the battery level becomes less than 40% of its capacity, it is recommend to re-charge the battery. It is recommended to check the battery every three months in order to keep the battery capacity at the minimum 40%.
Battery life is influenced by the number of charging cycles and storage conditions. Store and re-charge the battery at a temperature between 15~25℃. See the manual for more details.
Minimum 500 times. See the manual for more details.
When battery gauge on the display doesn't reach100%, even if re-charging for long periods.
Yes it is possible without harmful effects.
It is a Li-ion type battery. The benefits of Li-ion batteries are: 1) Holds a charge longer in storage. 2) Minimal "memory effect" (additional repeating charging is possible). 3) Compact, yet larger capacity is possible. 4) Light weight.
1) Check Assist mode in order to make sure that the correct Assist mode is selected. 2) Check the battery level. When battery level becomes too low, the Assist feeling might be reduced according to the battery level. In that case, re-charge the battery.
Please consult your local SR SUNTOUR dealer.
Yes. Contact the nearest dealer or SR SUNTOUR EUROPE service office for more details.
Contact the nearest dealer or SR SUNTOUR EUROPE service office for more details.
Contact the nearest dealer or SR SUNTOUR EUROPE service office for more details.
3 keys for the battery lock system.
Contact the nearest dealer or the SR SUNTOUR EUROPE service office for more details.
A PDF manual is available from the SR SUNTOUR website. Clickhere to get to the download section.
Contact the nearest dealer or SR SUNTOUR EUROPE service office for more details. Ebike parts should only be replaced by a qualified dealer.
Contact the nearest dealer for more details
There are different procedures depending on which country or region you live. Please follow the local law in order to make the proper disposal for Li-ion batteries.
Air Spring Forks | After Each Ride | Every 25 Hours | Every 50 Hours | Every 100 Hours |
---|---|---|---|---|
Clean stanchion tubes and dust wipers | • | |||
Inspect stanchion tubes for wear | • | |||
Check fixing bolts and skewer for proper torque | • | |||
Clean fork with light soapy water and wipe dry | • | |||
Check air pressure and SAG | • | |||
Remove the quick-release skewer and check for deep marks or scratches in the fork dropouts | • | |||
Oil wipers with teflon lubrications | • | |||
Bottom case lubrication | • | |||
Change 80W oil in air chamber | • | |||
Service sealed cartridge | • | |||
Disassemble and rebuild | • |
Coil Spring Fork | After Each Ride | Every 25 Hours | Every 50 Hours | Every 100 Hours |
---|---|---|---|---|
Clean stanchion tubes and dustseals | • | |||
Inspect stanchion tubes for wear | • | |||
Check fixing bolts and skewer for proper torque | • | |||
Clean fork with light soapy water and wipe dry | • | |||
Check preload and "SAG" | • | |||
Remove the quick-release skewer and check for deep marks or scratches in the fork dropouts | • | |||
Oil wipers with teflon lubricants | • | |||
Slider sleeve and dustseal lubrication | • | |||
Disassemble and rebuild | • |
Rider weight (kg) | Suggested air pressure (psi) | |||
---|---|---|---|---|
Fork Model | RUX | DUROLUX/AURON/AION | AXON | EPIXON/RAIDON/XCR |
<55 | <40 | 35 - 50 | 40 - 55 | 40 - 55 |
55 - 65 | 40 - 50 | 50 - 60 | 55 - 65 | 55 - 65 |
65 - 75 | 50 - 60 | 60 - 70 | 65 - 75 | 65 - 75 |
75 - 85 | 60 - 70 | 70 - 85 | 75 - 85 | 75 - 85 |
85 - 95 | 70 - 80 | 85 - 100 | 85 - 95 | 85 - 95 |
>100 | 85+ | 105+ | 100+ | 100+ |
Max. pressure | 100psi | 150psi | 165psi | 180psi |
Cartridge types |
Description |
3CR |
3 Compression levels with adjustable rebound damping with blow-off feature |
LORC |
Hydraulic Lockout with adjustable rebound and compression damping with blow-off feature |
RLRC |
Hydraulic Remote Lockout with adjustable rebound and compression damping with blow-off feature |
RLR |
Hydraulic Remote Lockout with adjustable rebound damping with blow-off feature |
RLR8 |
Hydraulic Remote Lockout 80%with adjustable rebound damping with blow-off feature |
LOR |
Hydraulic Lockout with adjustable rebound damping with blow-off feature |
LOR8 |
Hydraulic Lockout 80% with adjustable rebound damping with blow-off feature |
RC |
Low speed compression and low speed rebound damping adjusts with blow-off feature |
LO |
Hydraulic Lockout with fixed rebound damping with blow-off feature |
R |
Adjustable rebound damping with blow-off feature. |
| Remote lock out | Lockout | Compression adjust | Rebound adjust | Blow-off feature | PCS | ||||
High speed | Low speed | Fixed | High speed | Low speed | Fixed | |||||
R2C2-PCS | | | X | X | | X | X | | X | X |
RC2-PCS | | | X | X | | | X | | X | X |
RC-PCS | | | | X | | | X | | X | X |
RLRC-PCS | X | | | X | | | X | | X | X |
LORC-PCS | | X | | X | | | X | | X | X |
R2C2 | | | X | X | | X | X | | X | |
RC2 | | | X | X | | | X | | X | |
RC | | | | X | | | X | | X | |
RLRC | X | | | X | | | X | | X | |
LORC | | X | | X | | | X | | X | |
RLR | X | | | | X | | X | | X | |
LOR | | X | | | X | | X | | X | |
RL | X | | | | X | | | X | X | |
LO | | X | | | X | | | X | X | |
NLO | | X | | | | | | X | | |
HLO | | X | | | | | | | | |
Spring side, top, plastic | 5Nm |
Spring side, top, aluminum | 20Nm |
Spring side, lower, allen screw (fix travel) | 10Nm |
Spring side, lower, alloy nut (fix travel) | 8Nm |
Spring side, lower, (travel adjust) | 7Nm |
Damping side, top, plastic | 5Nm |
Damping side, top, aluminum | 20Nm |
Damping side, lower, without adjuster | 10Nm |
Damping side, lower, with adjuster | 7Nm |
Crown clamps | 7Nm |
Max. disc Ø | Stanchion Ø |
---|---|
203mm | 34, 35, 36, 38mm |
180mm | 28, 30, 32mm |
160mm | 25,4mm & Swing Shock |
For proper torque of the brake mount, please refer to the manuals provided by the brake manufacturer. |
BT | Boost |
T | Triple |
D | Double |
S | Singe |
OCTA | Octalink |
SQ | Square BB |
AL | Aluminum |
PB | Powder Black |
BG | Black Guard |
SG | Smoke Guard |
FG | Full Guard |
IBG | Integrated Black Guard |
SMG | Semi Guard |
DG | Double Guard |
WG | White Guard |
BDG | Black Double Guard |
WDG | White Double Guard |
QG | Black Steal Guard |
JG | Silver Steal Guard |
To open a support case, please first select your support region:
SR SUNTOUR, INC. (“WARRANTOR”) warrants that each SR SUNTOUR PRODUCT will be free from defects in material and workmanship from SIX (6) months to TWENTY FOUR (24) months (please refer to the warranty for details) from the date of the first retail purchase of the PRODUCT. The Limited Warranty is referred to herein as “the Limited Warranty.” The PURCHASER’s sole and exclusive remedy under this Limited Warranty for defects in the PRODUCT shall be the repair or replacement, in WARRANTOR’s sole discretion, of the defective PRODUCT, or components thereof.
In order to activate limited warranty coverage, the first retail PURCHASER (hereinafter referred to as “PURCHASER”) must register the purchase of the PRODUCT online at www.SR SUNTOUR-CYCLING/Warranty.com within seven (7) days of purchase of the PRODUCT. If the PURCHASER does not register online,the PURCHASER should keep the invoice/purchase receipt to avail the warranty claim
This Limited Warranty will be null and void and WARRANTOR will have no liability or responsibility with respect to the damages and expenses including but not limited to:
This warranty will be automatically and immediately null and void if the serial number of the PRODUCT is altered, erased, defaced or otherwise subject to any tampering. In addition, any use of the PRODUCT with a rental or leased bicycle or for any other commercial use (i.e. on a messenger bike) shall render the Limited Warranty immediately null and void.
In the event of an alleged defect covered by this warranty, PURCHASER shall, within ten (10) calendar days of learning of the alleged defect:
1) Contact the bicycle manufacturer (brand name of bicycle) if the PRODUCT is part of the complete bicycle; OR
2) Contact the authorized retailer from which PURCHASER purchased the PRODUCT to give specific and detailed notice of any non-conformities or defects regarding the PRODUCT.
3) Contact SR Suntour customer service accounts, or it can be submitted through the SR SUNTOUR website at www.srsuntour-cycling.com if the PRODUCT was purchased on-line.
This notice shall include photographs of the PRODUCT and including photographs of the alleged defect, a copy of the proof of purchase, and the serial number of the PRODUCT. In addition, the maintenance history of the PRODUCT must be submitted with the warranty claim. Within thirty (30) days thereafter, the PURCHASER will be advised of whether the limited warranty claim is accepted or rejected. If accepted, the PURCHASER will be advised of the remedy to be provided pursuant to the terms and conditions of this Limited Warranty.
In the event WARRANTOR, in its sole discretion, decides to replace the PRODUCT, but the same PRODUCT is no longer available, WARRANTOR may replace the PRODUCT with a different product of equal or higher value to the PRODUCT.
The PURCHASER forfeits any rights it may have under this Limited Warranty if the PURCHASER does not follow the procedure described herein.
SR Suntour’s sole obligation under this warranty is to repair or replace the product, at SR Suntour’s option.
The duration of any implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the express warranty set forth above. In no event shall SR SUNTOUR be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to this product except as set forth herein. Some locations may not allow limitations on how long an implied warranty lasts and some locations may not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which may vary from location to location.
This Limited Warranty shall be the sole and exclusive remedy available to the PURCHASER with respect to this PRODUCT. In the event of any alleged breach of any warranty or any legal action brought by the PURCHASER based on breach of warranty, alleged negligence or other tortious conduct by WARRANTOR, the PURCHASER’S sole and exclusive remedy will be repair or replacement of defective materials or refund of the purchase price, as stated herein. In no event shall the liability of the WARRANTOR exceed the purchase price of the PRODUCT.
This warranty is made by WARRANTOR with only first PURCHASER of the PRODUCT and does not extend to any subsequent PURCHASER or any third parties. The unexpired portion of this Limited Warranty may not be transferred to any entity. Thus the WARRANTOR recommends that the PURCHASER register the PRODUCT to make a convenient and valid claim.
Any and all claims or disputes of whatever nature arising out of or otherwise relating to this Limited Warranty shall be governed by and construed in accordance with the laws of Taiwan, Republic of China (ROC), and the parties expressly acknowledge and irrevocably agree that the sole and exclusive venue for and jurisdiction over any such claim or dispute shall be the state or Federal courts siting in Taiwan, Republic of China (ROC) to the exclusion of the jurisdiction of the courts of any other place, without giving effect to choice of law principles and without giving effect to the United Nations Convention regarding contracts for the International Sale of Goods (which the parties expressly exclude).
Your acceptance of delivery of The PRODUCT constitutes your acceptance of the terms of this Limited Warranty. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If any term or provision of this Limited Warranty is invalid or unenforceable under any local, state, or federal law, statute, judicial decision, regulation, ordinance, executive order or other rule of law, such term shall be deemed reformed or deleted, but only to the extent necessary to comply with such statute, regulation, ordinance, order or rule and the remaining provisions of this Limited Warranty shall remain in full force and effect.
This document alone contains the entire Limited Warranty given by WARRANTOR in respect of the PRODUCT. Nothing in WARRANTOR’s product literature, marketing materials, advertisements and technical specifications expand or enlarge the scope of this Limited Warranty. There are no terms, promises, conditions or warranties regarding the PRODUCT other than those expressly contained herein. WARRANTOR specifically does not authorize any person, including but not limited to any dealer or other agent or employee of WARRANTOR, to extend the time, scope, terms or conditions of this Limited Warranty or to create or assume for Warrantor any other obligation or liability with respect to the Product or other products designed, manufactured or sold by Warrantor. All terms of this Limited Warranty are contractual and not mere recitals, and constitute material terms of this Limited Warranty. It is agreed and acknowledged that the provisions of this Limited Warranty allocate the risks between WARRANTOR and PURCHASER, that WARRANTOR’s pricing reflects this allocation of risk, and but for this allocation and limitation of liability, WARRANTOR would not have entered into this Limited Warranty.
Lowers fixing bolt recall (June,2015) | documents USA | 文件 CN & TW | documents worldwide