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Product Support

WELCOME TO SR Suntour Product support

In this section you will find all information on SR Suntour products: Suspension forks, Rear shocks, Chainwheels, Seatposts and parts. How to setup, use and service your SR Suntour bike products. Find your model by serial number, year, product and model name. If you don't find needed information, please get in touch with our Service Center by clicking the Service Request in the menu. We will be glad to help you.

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FAQ


E-BIKE SYSTEM (HESC) SUPPORT


Product Service

  • Service intervals for air spring forks
    Air Spring ForksAfter Each RideEvery 25 HoursEvery 50 HoursEvery 100 Hours
    Clean stanchion tubes and dust wipers
    Inspect stanchion tubes for wear
    Check fixing bolts and quick release for proper torque
    Clean fork with light soapy water and wipe dry
    Check air pressure and SAG
    Remove the quick-release skewer and check for deep marks or scratches in the fork dropouts
    Oil wipers with teflon lubricants
    Bottom case lubrication

    Change 80W oil in air chamber

    Service sealed cartridge
    Disassemble and rebuild
  • Service intervals for coil spring fork
    Coil Spring ForkAfter Each RideEvery 25 HoursEvery 50 HoursEvery 100 Hours
    Clean stanchion tubes and dustseals
    Inspect stanchion tubes for wear
    Check fixing bolts and skewer for proper torque
    Clean fork with light soapy water and wipe dry
    Check preload and "SAG"
    Remove the quick-release skewer and check for deep marks or scratches in the fork dropouts
    Oil wipers with teflon lubricants
    Slider sleeve and dustseal lubrication
    Disassemble and rebuild
  • Air Pressure Chart

     

    Rider weight (kg) Suggested air pressure (psi)
    Fork Model RUX DUROLUX/AURON/AION AXON EPIXON/RAIDON/XCR
    <55 <40 35 - 50 40 - 55 40 - 55
    55 - 65 40 - 50 50 - 60 55 - 65 55 - 65
    65 - 75 50 - 60 60 - 70 65 - 75 65 - 75
    75 - 85 60 - 70 70 - 85 75 - 85 75 - 85
    85 - 95 70 - 80 85 - 100 85 - 95 85 - 95
    >100 85+ 105+ 100+ 100+
    Max. pressure 100psi 150psi 165psi 180psi



  • Q-LOC Assembly

     

  • Thru axles systems overview

     

    Application table

    With thread on bottom case Without thread on bottom case
    Model \ Thruaxle O.L.D 12AH2 -100 15AH2 -100 15AH2 -110 15AH2S -100 15LH -100 15LH -110 20LH -110 T -110 QR -110 20QLC2 -100 15QLC2Ti -110 15QLC2Ti -100 15QLC2 -110 15QLC2 -100 15QLC32 -110 15QLC32 -100 15QLC32S -100
    Article number FKA120 -00 FKA117 -02 FKA117 -00 FKA117 -03 FKA116 -12 FKA116 -02 Preparing FKA099 -05 FKA094 -05 FKA068 -05 FKA100 -15 FKA069 -15 FKA100 -35 FKA069 -05 FKA100 -25 FKA069 -25 FKA097 -25
    RUX38 Boost - - - - - - - - - - - - - - -
    RUX - - - - - - - - - - - - - - -
    DUROLUX38 Boost - - - - - - - - - - - - - - - -
    DUROLUX36 Boost - - - - - - - - - - - - - - - -
    DUROLUX - - - - - - - - - - - - - - - -
    AURON35 Boost - - - - - - - - - - - - - - - -
    AURON - - - - - - - - - - - - - - - -
    AION35 Boost EVO - - - - - - - - - - - - - - - -
    AION - - - - - - - - - - - - - - - -
    ZERON35 Boost AIR - - - - - - - - - - - - - - - -
    ZERON35 Boost - - - - - - - - - - - - - - - -
    AXON34 Boost werx - - - - - - - - - - - - - - - -
    AXON34 Boost elite - - - - - - - - - - - - - - - -
    AXON werx F - - - - - - - - - - - - - - - -
    AXON werx - - - - - - - - - - - - - - - -
    AXON elite - - - - - - - - - - - - - - - -
    AXON34 Boost - - - - - - - - - - - - - - - -
    AXON32 Boost - - - - - - - - - - - - - - - -
    AXON-RLRC/LORC - - - - - - - - - - - - - - - -
    AXON-RLR/LOR - - - - - - - - - - - - - - - -
    RAIDON34 Boost - - - - - - - - - - - - - - - -
    RAIDON32 Boost - - - - - - - - - - - - - - - -
    RAIDON32 LT - - - - - - - - - - - - - - - -
    RAIDON-XC - - - - - - - - - - - - - - - -
    XCR34 Boost AIR - - - - - - - - - - - - - - - -
    XCR34 Boost COIL - - - - - - - - - - - - - - - -
    XCR32 Boost AIR - - - - - - - - - - - - - - - -
    XCR32 Boost COIL - - - - - - - - - - - - - - - -
    XCR32 AIR - - - - - - - - - - - - - - - -
    XCR32 COIL - - - - - - - - - - - - - - - -
    XCR32 AIR LT - - - - - - - - - - - - - - - -
    XCR32 COIL LT - - - - - - - - - - - - - - - -
    XCR AIR - - - - - - - - - - - - - - - -
    XCR COIL - - - - - - - - - - - - - - - -
    XCM34 Boost - - - - - - - - - - - - - - -
    XCM32 Boost - - - - - - - - - - - - - - -
    XCM32 - - - - - - - - - - - - - - -
    XCM 24" Plus - - - - - - - - - - - - - - - -
    MOBIE34 - - - - - - - - - - - - - - - -
    MOBIE45 - - - - - - - - - - - - - - - -
    MOBIE25 - - - - - - - - - - - - - - - -
    MOBIE A32 - - - - - - - - - - - - - - -
    MOBIE A32-CGO - - - - - - - - - - - - - - -
    GVX32-S-15AH2 - - - - - - - - - - - - - - -
    GVX32-S-12AH2 - - - - - - - - - - - - - - - -
    NRX-S - - - - - - - - - - - - - - - -
    NRX-E - - - - - - - - - - - - - - - -
    NCX-E - - - - - - - - - - - - - - - -
    NCX-D - - - - - - - - - - - - - - - -
    NEX-E25 - - - - - - - - - - - - - - - -

    You can download the application table here.

    Note

    ●:Standard spec
    ▲: Compatible spec
    Before changing axles types, please check if the dropout is with or without thread.
    If with thread, then only AH/LH series would be allowed.
    If without thread, then only QLC would be allowed.

  • Cartridge function chart

    Remote lock out

    Lockout

    Compression adjust

    Rebound adjust

    Blow-off feature

    PCS

    High speed

    Low speed

    Fixed

    High speed

    Low speed

    Fixed

    R2C2-PCS



    X

    X


    X

    X


    X

    X

    RC2-PCS



    X

    X



    X


    X

    X

    RC-PCS




    X



    X


    X

    X

    RLRC-PCS

    X



    X



    X


    X

    X

    LORC-PCS


    X


    X



    X


    X

    X

    R2C2



    X

    X


    X

    X


    X


    RC2



    X

    X



    X


    X


    RC




    X



    X


    X


    RLRC

    X



    X



    X


    X


    LORC


    X


    X



    X


    X


    RLR

    X




    X


    X


    X


    LOR


    X



    X


    X


    X


    RL

    X




    X



    X

    X


    LO


    X



    X



    X

    X


    NLO


    X






    X



    HLO


    X









  • Rear Shock Selection Guideline

     

  • Torque Values
    Spring side, top, plastic5Nm
    Spring side, top, aluminum20Nm
    Spring side, lower, allen screw (fix travel)10Nm
    Spring side, lower, alloy nut (fix travel)8Nm
    Spring side, lower, (travel adjust)7Nm
    Damping side, top, plastic5Nm
    Damping side, top, aluminum20Nm
    Damping side, lower, without adjuster10Nm
    Damping side, lower, with adjuster7Nm
    Crown clamps7Nm
  • Maximum disc brake rotor size
    Max. disc ØStanchion Ø
    203mm34, 35, 36, 38mm
    180mm28, 30, 32mm
    160mm25,4mm & Swing Shock
    For proper torque of the brake mount, please refer to the manuals provided by the brake manufacturer.

Service Request

To open a support case, please first select your support region:


Warranty

  • COVERAGE

    SR SUNTOUR, INC. (“WARRANTOR”) warrants that each SR SUNTOUR PRODUCT will be free from defects in material and workmanship from SIX (6) months to TWENTY FOUR (24) months (please refer to the warranty for details) from the date of the first retail purchase of the PRODUCT. The Limited Warranty is referred to herein as “the Limited Warranty.” The PURCHASER’s sole and exclusive remedy under this Limited Warranty for defects in the PRODUCT shall be the repair or replacement, in WARRANTOR’s sole discretion, of the defective PRODUCT, or components thereof.

  • NOT COVERED BY WARRANTY

    This Limited Warranty will be null and void and WARRANTOR will have no liability or responsibility with respect to the damages and expenses including but not limited to:

    • The failure to properly install, use, maintain, store, or transport PRODUCT as specified in any manuals or other literature supplied by WARRANTOR, on WARRANTOR’s website, or in accordance with any applicable laws, codes, regulations or standards;
    • Improper specification or application of the PRODUCT as a sub component on a different product;
    • Any PRODUCT purchased from any entity other than WARRANTOR, WARRANTOR’s OEM (original equipment manufacturer) customers, or WARRANTOR’s authorized dealers;
    • Alteration, change or modification of the PRODUCT, including its subcomponents, parts or assemblies;
    • Cosmetic issues, such as scratches, chips or colour deviations;
    • Accidents, neglect, misuse, abuse, improper use, lack of reasonable or proper maintenance, improper assembly, repairs improperly performed, replacement parts or accessories not conforming to WARRANTOR’s specifications, use exceeding the recommended and permitted limits of the PRODUCT, or not following the warranty procedure set forth herein.;
    • Activities such as acrobatics, stunt riding, ramp riding, racing, and/or normal wear or deterioration occasioned by the use of the PRODUCT. Items subject to normal wear or deterioration include but are not limited to oil, dust seals, oil seals, o-rings, bushings, bearings, rubber moving parts, stanchion tubes, bearings, and cartridges;
    • Any components of any other assembly on which the PRODUCT may be installed, and which may be damaged as a result of the failure of the PRODUCT;
    • Any expenses related to the transportation of the PRODUCT to or from an authorized service center, labor costs to remove the PRODUCT from the bicycle, or compensation for loss of use while the PRODUCT is being repaired;
    • Any defect or non-conformity that has not been timely and promptly communicated in writing to WARRANTOR or WARRANTOR’s authorized representative as set forth herein;
    • Any damage, cost or expense caused by unforseen events or force majuere; or
    • Loss of time, loss of use, inconvenience, loss of profits, lost business, lost business opportunities, damage to reputation, goodwill and any incidental or consequential damages arising out of or relating to the PRODUCT, or other matters not specifically covered hereunder.

    This warranty will be automatically and immediately null and void if the serial number of the PRODUCT is altered, erased, defaced or otherwise subject to any tampering. In addition, any use of the PRODUCT with a rental or leased bicycle or for any other commercial use (i.e. on a messenger bike) shall render the Limited Warranty immediately null and void.

  • PROCEDURE OF WARRANTY CLAIM

    In the event of an alleged defect covered by this warranty, PURCHASER shall, within ten (10) calendar days of learning of the alleged defect:
    1) Contact the bicycle manufacturer (brand name of bicycle) if the PRODUCT is part of the complete bicycle; OR
    2) Contact the authorized retailer from which PURCHASER purchased the PRODUCT to give specific and detailed notice of any non-conformities or defects regarding the PRODUCT.
    3) Contact SR Suntour customer service accounts, or it can be submitted through the SR SUNTOUR website at www.srsuntour-cycling.com if the PRODUCT was purchased on-line.
    This notice shall include photographs of the PRODUCT and including photographs of the alleged defect, a copy of the proof of purchase, and the serial number of the PRODUCT. In addition, the maintenance history of the PRODUCT must be submitted with the warranty claim. Within thirty (30) days thereafter, the PURCHASER will be advised of whether the limited warranty claim is accepted or rejected. If accepted, the PURCHASER will be advised of the remedy to be provided pursuant to the terms and conditions of this Limited Warranty.

    In the event WARRANTOR, in its sole discretion, decides to replace the PRODUCT, but the same PRODUCT is no longer available, WARRANTOR may replace the PRODUCT with a different product of equal or higher value to the PRODUCT.

    The PURCHASER forfeits any rights it may have under this Limited Warranty if the PURCHASER does not follow the procedure described herein.

  • LIMITS OF THE WARRANTY

    SR Suntour’s sole obligation under this warranty is to repair or replace the product, at SR Suntour’s option.

  • LIMITATION OF IMPLIED WARRANTY

    The duration of any implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the express warranty set forth above. In no event shall SR SUNTOUR be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to this product except as set forth herein. Some locations may not allow limitations on how long an implied warranty lasts and some locations may not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.

    This warranty gives you specific legal rights, and you may also have other rights which may vary from location to location.

    This Limited Warranty shall be the sole and exclusive remedy available to the PURCHASER with respect to this PRODUCT. In the event of any alleged breach of any warranty or any legal action brought by the PURCHASER based on breach of warranty, alleged negligence or other tortious conduct by WARRANTOR, the PURCHASER’S sole and exclusive remedy will be repair or replacement of defective materials or refund of the purchase price, as stated herein. In no event shall the liability of the WARRANTOR exceed the purchase price of the PRODUCT.

  • NO TRANSFER OF LIMITED WARRANTY

    This warranty is made by WARRANTOR with only first PURCHASER of the PRODUCT and does not extend to any subsequent PURCHASER or any third parties. The unexpired portion of this Limited Warranty may not be transferred to any entity. Thus the WARRANTOR recommends that the PURCHASER register the PRODUCT to make a convenient and valid claim.

  • APPLICABLE LAW

    Any and all claims or disputes of whatever nature arising out of or otherwise relating to this Limited Warranty shall be governed by and construed in accordance with the laws of Taiwan, Republic of China (ROC), and the parties expressly acknowledge and irrevocably agree that the sole and exclusive venue for and jurisdiction over any such claim or dispute shall be the state or Federal courts siting in Taiwan, Republic of China (ROC) to the exclusion of the jurisdiction of the courts of any other place, without giving effect to choice of law principles and without giving effect to the United Nations Convention regarding contracts for the International Sale of Goods (which the parties expressly exclude).

  • OTHER RIGHTS

    Your acceptance of delivery of The PRODUCT constitutes your acceptance of the terms of this Limited Warranty. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If any term or provision of this Limited Warranty is invalid or unenforceable under any local, state, or federal law, statute, judicial decision, regulation, ordinance, executive order or other rule of law, such term shall be deemed reformed or deleted, but only to the extent necessary to comply with such statute, regulation, ordinance, order or rule and the remaining provisions of this Limited Warranty shall remain in full force and effect.

  • ENTIRE AGREEMENT

    This document alone contains the entire Limited Warranty given by WARRANTOR in respect of the PRODUCT. Nothing in WARRANTOR’s product literature, marketing materials, advertisements and technical specifications expand or enlarge the scope of this Limited Warranty. There are no terms, promises, conditions or warranties regarding the PRODUCT other than those expressly contained herein. WARRANTOR specifically does not authorize any person, including but not limited to any dealer or other agent or employee of WARRANTOR, to extend the time, scope, terms or conditions of this Limited Warranty or to create or assume for Warrantor any other obligation or liability with respect to the Product or other products designed, manufactured or sold by Warrantor. All terms of this Limited Warranty are contractual and not mere recitals, and constitute material terms of this Limited Warranty. It is agreed and acknowledged that the provisions of this Limited Warranty allocate the risks between WARRANTOR and PURCHASER, that WARRANTOR’s pricing reflects this allocation of risk, and but for this allocation and limitation of liability, WARRANTOR would not have entered into this Limited Warranty.

  • DOWNLOAD WARRANTY DOCUMENT

SAFETY RECALL NOTICES