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Service

Willkommen bei SR Suntour Produktsupport

In diesem Abschnitt finden Sie alle Informationen zu SR Suntour-Produkten: Federgabeln, Stoßdämpfer, Kettenradgarnituren, Sattelstützen und Teile. So richten Sie Ihre SR Suntour-Fahrradprodukte ein, verwenden und warten sie. Finden Sie Ihr Modell anhand der Seriennummer, des Jahres, des Produkts- und des Modellnamens. Wenn Sie die benötigten Informationen nicht finden, setzen Sie sich bitte mit unserem Kundendienst in Verbindung, indem Sie im Menü auf Serviceanfrage klicken. Wir freuen uns, Ihnen behilftlich zu sein..

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FAQ

E-Bike Support

Produkt Service

  • Wartungsintervalle für Luftfedergabeln
    LuftfedergabelnNach jeder FahrtAlle 25 StundenAlle 50 StundenAlle 100 Stunden
    Standrohre und Staubdichtungen reinigen•
    Standrohre auf Verschleiß untersuchen•
    Überprüfen Sie die Befestigungsschrauben und den Schnellspanner auf das richtige Drehmoment•
    Gabel mit schwacher Seifenlauge reinigen und trockenwischen•
    Luftdruck und "SAG" prüfen•
    Entfernen Sie den Schnellspanner und untersuchen Sie die Ausfallenden auf tiefe Rillen oder Kratzer•
    Ölabstreifer mit Teflonschmierstoffen•
    Tauchrohr schmieren•

    80W Öl in der Luftkammer tauschen

    		•
    Gekapselte Kartusche warten•
    Zerlegen und wieder aufbauen•
  • Wartungsintervalle für Federgabeln mit Stahlfeder
    Federgabeln mit StahlfederNach jeder FahrtAlle 25 StundenAlle 50 StundenAlle 100 Stunden
    Standrohre und Staubdichtungen reinigen•
    Standrohre auf Verschleiß untersuchen•
    Überprüfen Sie die Befestigungsschrauben und den Schnellspanner auf das richtige Drehmoment•
    Gabel mit milder Seifenlauge reinigen und trockenwischen•
    Vorspannung und "SAG" prüfen•
    Entfernen Sie den Schnellspanner und untersuchen Sie die Ausfallenden auf tiefe Rillen oder Kratzer•
    Ölabstreifer mit Teflonschmierstoffen•
    Schmierung der Gleitbuchsen und Staubdichtungen•
    Zerlegen und wieder aufbauen•
  • Luftdrucktabelle
    Fahrergewicht / KGVorgeschlagener Luftdruck (psi)
    GabelmodellRUXDUROLUX/AURON/AIONAXONEPIXON/RAIDON/XCR
    <55<4035 - 5040 - 5540 - 55
    55 - 6540 - 5050 - 6055 - 6555 - 65
    65 - 7550 - 6060 - 7065 - 7565 - 75
    75 - 8560 - 7070 - 8575 - 8575 - 85
    85 - 9570 - 8085 - 10085 - 9585 - 95
    >10085+105+100+100+
    Max. Druck100psi150psi165psi180psi



  • Q-LOC Zusammenstellung

  • Gabel-Glossar

     

  • Dämpfer-Glossar
     

    Kartuschentypen

         		  

    Beschreibung

     
     

    R2C2-PCS

         		  

    Hydraulische Kartusche mit Abblasesicherung und mit High & Low-Speed-Druckstufe und High & Low-Speed-Zugstufe zusammen mit dem PCS-Mechanismus (Kolben Kompensator-System)

     
     

    RC2-PCS

         		  

    Hydraulische Kartusche mit Abblasesicherung und mit High & Low-Speed-Druckstufe und Low-Speed-Zugstufe zusammen mit dem PCS-Mechanismus (Kolben Kompensator-System)

     
     

    RC-PCS

         		  

    Hydraulische Kartusche mit Abblasfunktion und mit Low-Speed Kompression und Low-Speed Zugstufendämpfung zusammen mit dem PCS-Mechanismus (Kolben Kompensator System)

     
     

    RLRC-PCS

         		  

    Hydraulische Lock-Out Kartusche mit Lenker-Fernbedienung und mit Low-Speed Druckstufe und Low-Speed Zugstufe mit Abblasefunktion und PCS-Mechanismus (Kolben Kompensator System)

     
     

    LORC-PCS

         		  

    Hydraulische Lock-Out Kartusche mit Bedienung am Gabelkopf und mit Low-Speed Druckstufe und Low-Speed Zugstufe mit Abblasefunktion und PCS-Mechanismus (Kolben Kompensator System)

     
     

    R2C2

         		  

    Hydraulische Kartusche mit Abblasesicherung und mit High & Low-Speed-Druckstufe und High & Low-Speed-Zugstufe

     
     

    RC2

         		  

    Hydraulische Kartusche mit Abblasesicherung und mit High & Low-Speed-Druckstufe und Low-Speed-Zugstufe

     
     

    RC

         		  

    Hydraulische Kartusche mit Abblasfunktion und mit Low-Speed Kompression und Low-Speed Zugstufendämpfung

     
     

    RLRC

         		  

    Hydraulische Lock-Out Kartusche mit Lenker-Fernbedienung und mit einstellbarer Druckstufe und Zugstufe mit Abblasefunktionunktion

     
     

    LORC

         		  

    Hydraulische Lock-Out Kartusche mit Bedienung am Gabelkopf und mit einstellbarer Druckstufe und Zugstufe, mit Abblasefunktionunktion

     
     

    RLR

         		  

    Hydraulische Lock-Out Kartusche mit Lenker-Fernbedienung und mit einstellbarer Druckstufe und Zugstufe, mit Abblasefunktionunktion

     
     

    LOR

         		  

    Hydraulische Lock-Out Kartusche mit Bedienung am Gabelkopf und mit einstellbarer Zugstufe, mit Abblasefunktionunktion

     
     

    RL

         		  

    Hydraulische Lock-Out Kartusche mit Fernbedienung am Lenker und mit fest eingestellter Zugstufendämpfung und Abblasfunktion

     
     

    LO

         		  

    Hydraulische Lock-Out Kartusche mit Bedienung am Gabelkopf , mit fest eingestellter Zugstufendämpfung, mit Abblasefunktion

     
     

    NLO

         		  

    Hydraulische Lock-Out Kartusche mit fest eingestellter Zugstufendämpfung

     
     

    HLO

         		  

    Hydraulische Lock-Out ohne Zugstufendämpfung

     
  • Kartuschenfunktionsdiagramm

    		 

    Remote Lock-Out

         		  

    Lock-Out am Gabelkopf

         		  

    Einstellung der Druckstufendämpfung

         		  

    Einstellung der Zugstufendämpfung

         		  

    Abblasefunktion

         		  

    PCS

     
     

    High-Speed

         		  

    Low-Speed

         		  

    Fest eingestellt

         		  

    High-Speed

         		  

    Low-Speed

         		  

    Fest eingestellt

     
     

    R2C2-PCS

     

    		 

    X

         		  

    X

     
    		 

    X

         		  

    X

     
    		 

    X

         		  

    X

     
     

    RC2-PCS

     

    		 

    X

         		  

    X

     

    		 

    X

     
    		 

    X

         		  

    X

     
     

    RC-PCS

     


    		 

    X

     

    		 

    X

     
    		 

    X

         		  

    X

     
     

    RLRC-PCS

         		  

    X

     

    		 

    X

     

    		 

    X

     
    		 

    X

         		  

    X

     
     

    LORC-PCS

     
    		 

    X

     
    		 

    X

     

    		 

    X

     
    		 

    X

         		  

    X

     
     

    R2C2

     

    		 

    X

         		  

    X

     
    		 

    X

         		  

    X

     
    		 

    X

     
     

    RC2

     

    		 

    X

         		  

    X

     

    		 

    X

     
    		 

    X

     
     

    RC

     


    		 

    X

     

    		 

    X

     
    		 

    X

     
     

    RLRC

         		  

    X

     

    		 

    X

     

    		 

    X

     
    		 

    X

     
     

    LORC

     
    		 

    X

     
    		 

    X

     

    		 

    X

     
    		 

    X

     
     

    RLR

         		  

    X

     


    		 

    X

     
    		 

    X

     
    		 

    X

     
     

    LOR

     
    		 

    X

     

    		 

    X

     
    		 

    X

     
    		 

    X

     
     

    RL

         		  

    X

     


    		 

    X

     

    		 

    X

         		  

    X

     
     

    LO

     
    		 

    X

     

    		 

    X

     

    		 

    X

         		  

    X

     
     

    NLO

     
    		 

    X

     




    		 

    X

     

     

    HLO

     
    		 

    X

     







  • Auswahlrichtlinie für Stoßdämpfer hinten

     

  • Torque Values
    Spring side, top, plastic5Nm
    Spring side, top, aluminum20Nm
    Spring side, lower, allen screw (fix travel)10Nm
    Spring side, lower, alloy nut (fix travel)8Nm
    Spring side, lower, (travel adjust)7Nm
    Damping side, top, plastic5Nm
    Damping side, top, aluminum20Nm
    Damping side, lower, without adjuster10Nm
    Damping side, lower, with adjuster7Nm
    Crown clamps7Nm
  • Maximum disc brake rotor size
    Max. disc ØStanchion Ø
    203mm34, 35, 36, 38mm
    180mm28, 30, 32mm
    160mm25,4mm & Swing Shock
    For proper torque of the brake mount, please refer to the manuals provided by the brake manufacturer.
  • Chainwheel Glossary
    BTBoost
    TTriple
    DDouble
    SSinge
    OCTAOctalink
    SQSquare BB
    ALAluminum
    PBPowder Black
    BGBlack Guard
    SGSmoke Guard
    FGFull Guard
    IBGIntegrated Black Guard
    SMGSemi Guard
    DGDouble Guard
    WGWhite Guard
    BDGBlack Double Guard
    WDGWhite Double Guard
    QGBlack Steal Guard
    JGSilver Steal Guard



Serviceanfrage

Um einen Support-Fall zu öffnen, wählen Sie bitte zunächst Ihre Support-Region aus:

Produktregistrierung

Product registration

Garantie

  • COVERAGE

    SR SUNTOUR, INC. (“WARRANTOR”) warrants that each SR SUNTOUR PRODUCT will be free from defects in material and workmanship for a period of TWENTY FOUR (24) months (TWELVE (12) months on damper, SIX (6) months on seals,slider sleeves & bushings) from the date of the first retail purchase of the PRODUCT. The Limited Warranty is referred to herein as “the Limited Warranty.” The PURCHASER’s sole and exclusive remedy under this Limited Warranty for defects in the PRODUCT shall be the repair or replacement, in WARRANTOR’s sole discretion, of the defective PRODUCT, or components thereof.

  • ACTIVATION OF WARRANTY

    In order to activate limited warranty coverage, the first retail PURCHASER (hereinafter referred to as “PURCHASER”) must register the purchase of the PRODUCT on line at www.SR SUNTOUR-CYCLING/Warranty.com within seven (7) days of purchase of the PRODUCT. 

  • NOT COVERED

    This Limited Warranty does not apply to, will be deemed null and void, and WARRANTOR shall have no liability or responsibility in respect of, damages or expenses relating to: 

    - The failure to properly install, use, maintain, store, or transport PRODUCT as, for example, specified in any manuals or other literature supplied by WARRANTOR, on WARRANTOR’s website, or in accordance with any applicable laws, codes, regulators or standards;

    - Improper specification or application of the PRODUCT as a sub component on a different product;

    - Any PRODUCT purchased from any entity other than WARRANTOR, WARRANTOR’s OEM (original equipment manufacturer) customers, or WARRANTOR’s authorized dealers;

    - Alteration, change or modification of the PRODUCT, including its subcomponents, parts or assemblies;

    - Cosmetic issues, such as scratches, chips or colour deviations;

    - Accidents, neglect, misuse, abuse, improper use, lack of reasonable or proper maintenance, improper assembly, repairs improperly performed, replacement parts or accessories not conforming to WARRANTOR’s specifications, use exceeding the recommended and permitted limits of the PRODUCT, or not following the warranty procedure set forth herein.; 

    - Activities such as acrobatics, stunt riding, ramp riding, racing, and/or normal wear or deterioration occasioned by the use of the PRODUCT. Items subject to normal wear or deterioration include but are not limited to oil, dust seals, oil seals, o-rings, bushings, bearings, rubber moving parts, stanchion tubes, bearings, and cartridges;

    - Any components of any other assembly on which a PRODUCT may be installed, and which may be damaged as a result of the failure of a PRODUCT;

    - Any expenses related to the transportation of the PRODUCT to or from an authorized service center, labor costs to remove the PRODUCT from the bicycle, or compensation for loss of use while the PRODUCT is being repaired;

    - Any defect or non-conformity that has not been timely and promptly communicated in writing to WARRANTOR or WARRANTOR’s authorized representative as set forth herein;

    - Any damage, cost or expense caused by Act of God; or

    - Loss of time, loss of use, inconvenience, loss of profits, lost business, lost business opportunities, damage to reputation, goodwill and any incidental or consequential damages arising out of or relating to the PRODUCT, or other matters not specifically covered hereunder.

    This warranty will be automatically and immediately null and void if the serial number of the PRODUCT is altered, erased, defaced or otherwise subject to any tampering. In addition, any use of the PRODUCT with a rental or leased bicycle or for any other commercial use (i.e. on a messenger bike) shall render the Limited Warranty immediately null and void.

  • PROCEDURE

    In the event of an alleged defect covered by this warranty, PURCHASER shall, within ten (10) calendar days of learning of the alleged defect, contact the authorized retailer from which PURCHASER purchased the PRODUCT to give specific and detailed notice of any non-conformities or defects regarding the PRODUCT. This notice shall include photographs of the PRODUCT and including photographs of the alleged defect, a copy of the proof of purchase, and the serial number of the PRODUCT. In addition, the maintenance history of the PRODUCT must be submitted with the warranty claim. Within thirty (30) days thereafter, the PURCHASER will be advised of whether the limited warranty claim is accepted or rejected. If accepted, the PURCHASER will be advised of the remedy to be provided pursuant to the terms and conditions of this Limited Warranty. 

    In the event WARRANTOR, in its sole discretion, decides to replace the PRODUCT, but the same PRODUCT is no longer available, WARRANTOR may replace the PRODUCT with a different product of equal or higher value to the PRODUCT. 

    The PURCHASER forfeits any rights it may have under this Limited Warranty if the PURCHASER does not follow the procedure described herein.

  • LIMITATION OF DAMAGES

    Except as expressly provided by this Limited Warranty, Warrantor SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ASSOCIATED WITH THE USE OR NON-USE OF THE PRODUCT OR A CLAIM UNDER THIS LIMITED WARRANTY, WHETHER THE CLAIM IS BASED ON CONTRACT, TORT OR OTHERWISE. The foregoing statements of warranty are exclusive and in lieu of all other remedies or damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. 

  • DISCLAIMER

    ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ALL IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OF TRADE, BY STATUTE OR OTHERWISE, IS HEREBY STRICTLY LIMITED TO THE TERM OF THIS WRITTEN WARRANTY.

    This Limited Warranty shall be the sole and exclusive remedy available to the PURCHASER with respect to this PRODUCT. In the event of any alleged breach of any warranty or any legal action brought by the PURCHASER based on breach of warranty, alleged negligence or other tortious conduct by WARRANTOR, the PURCHASER’S sole and exclusive remedy will be repair or replacement of defective materials or refund of the purchase price, as stated herein. In no event shall the liability of the WARRANTOR exceed the purchase price of the PRODUCT. 

  • NO TRANSFER OF LIMITED WARRANTY

    This warranty is made by WARRANTOR with only first PURCHASER of the PRODUCT and does not extend to any subsequent PURCHASER or any third parties. The unexpired portion of this Limited Warranty may not be transferred to any entity. 

  • APPLICABLE LAW

    Any and all claims or disputes of whatever nature arising out of or otherwise relating to this Limited Warranty shall be governed by and construed in accordance with the laws of the State of New York only, and the parties expressly acknowledge and irrevocably agree that the sole and exclusive venue for and jurisdiction over any such claim or dispute shall be the state or Federal courts siting in White Plains, New York to the exclusion of the jurisdiction of the courts of any other place, without giving effect to choice of law principles and without giving effect to the United Nations Convention regarding contracts for the International Sale of Goods (which the parties expressly exclude). 

  • OTHER RIGHTS

    Your acceptance of delivery of The PRODUCT constitutes your acceptance of the terms of this Limited Warranty. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If any term or provision of this Limited Warranty is invalid or unenforceable under any local, state, or federal law, statute, judicial decision, regulation, ordinance, executive order or other rule of law, such term shall be deemed reformed or deleted, but only to the extent necessary to comply with such statute, regulation, ordinance, order or rule and the remaining provisions of this Limited Warranty shall remain in full force and effect.

  • ENTIRE AGREEMENT

    This document alone contains the entire Limited Warranty given by WARRANTOR in respect of the PRODUCT. Nothing in WARRANTOR’s product literature, marketing materials, advertisements and technical specifications expand or enlarge the scope of this Limited Warranty. There are no terms, promises, conditions or warranties regarding the PRODUCT other than those expressly contained herein. WARRANTOR specifically does not authorize any person, including but not limited to any dealer or other agent or employee of WARRANTOR, to extend the time, scope, terms or conditions of this Limited Warranty or to create or assume for Warrantor any other obligation or liability with respect to the Product or other products designed, manufactured or sold by Warrantor. All terms of this Limited Warranty are contractual and not mere recitals, and constitute material terms of this Limited Warranty. It is agreed and acknowledged that the provisions of this Limited Warranty allocate the risks between WARRANTOR and PURCHASER, that WARRANTOR’s pricing reflects this allocation of risk, and but for this allocation and limitation of liability, WARRANTOR would not have entered into this Limited Warranty.

  • DOWNLOAD WARRANTY DOCUMENT

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